Privacy Policy

Operated by: HomeSwerv LLC (“CallLegend,” “we,” “us,” or “our”)
Northeast Ohio

This Privacy Policy describes how HomeSwerv LLC collects, uses, and shares information in connection with the CallLegend website and the CallLegend managed AI phone answering service.

CallLegend is a white-label service. The underlying voice AI platform that handles call processing, recordings, transcripts, calendar integrations, and related data is operated by CallFluent AI. Their privacy practices are set out in:

• CallFluent Privacy Policy
• CallFluent Application Privacy Policy (covers Google user data and calendar integrations)

This policy covers only the information we collect and control directly.

1. Who We Are

HomeSwerv LLC operates CallLegend. We are based in Northeast Ohio. For privacy questions that relate to data we hold, contact us at hello@calllegend.com.

2. Information We Collect Directly

From customers (contractors, professionals, and businesses who subscribe):

• Name, business name, email address, phone number
• Trade(s) or profession, service area, and basic business details provided during signup or the setup call
• Payment information (processed by Stripe; we do not store full card numbers)
• Notes and preferences you provide during onboarding and support interactions
• Communications you send us (email, form submissions, support requests)

From website visitors:

• Standard analytics data (pages viewed, approximate location, device type, referral source). We use privacy-focused analytics that does not use advertising cookies or track individuals across sites.
• Information you voluntarily submit through contact or waitlist forms

We do not collect homeowner lead data through CallLegend marketing pages for the purpose of matching or selling leads. Any lead information captured during an AI phone call is processed by the underlying platform and delivered to you as the customer.

3. How We Use Information We Collect

We use the information we collect to:

• Create and manage your CallLegend account
• Provision your phone number and configure the AI agent
• Process payments and send invoices/receipts
• Provide support and respond to your requests
• Send service-related notices (setup reminders, billing, important changes)
• Improve our onboarding and support processes

We do not sell your personal information. We do not use it for third-party advertising.

4. How Information Is Shared

We share information only in these limited cases:

• Service providers who help us operate the business (payment processing via Stripe, email delivery, hosting). These providers are contractually limited to using the data only to perform services for us.
• The underlying platform provider (CallFluent AI) as necessary to provision and operate your AI phone agent. Once your agent is live, call audio, transcripts, and related interaction data are processed under CallFluent’s privacy policies.
• Legal requirements if we are required to disclose information by law, court order, or valid government request, or to protect our rights, safety, or property.

We do not share your information with national lead aggregators or sell it to advertisers.

5. Call Data and the Underlying Platform

When a caller reaches your CallLegend number, the call is handled by the CallFluent AI platform. That platform processes:

• Call audio and transcripts
• Caller phone numbers and any information the caller provides
• Calendar data (if you connect Google Calendar or similar)
• Lead summaries delivered to you

Those processing activities are governed by CallFluent’s Privacy Policy and Application Privacy Policy. We encourage you to review them. We do not control CallFluent’s systems or retention practices for call-level data.

6. Data Retention

We retain the account and billing information we collect for as long as you have an active account and for a reasonable period afterward as needed for legal, tax, or accounting purposes, or to resolve disputes.

You may request deletion of the personal information we hold about you by emailing hello@calllegend.com with the subject line “Data Deletion Request.” We will respond within 30 days. Note that deletion of your CallLegend account information does not automatically delete call recordings or transcripts held by the underlying platform; those requests should be directed according to CallFluent’s policies.

7. Security

We use commercially reasonable administrative, technical, and physical safeguards to protect the information we hold. No method of transmission or storage is completely secure. We cannot guarantee absolute security.

8. Your Choices and Rights

• You may update your account information by contacting us.
• You may cancel your subscription at any time (see our Terms of Service).
• You may opt out of non-essential marketing emails by using the unsubscribe link or emailing us.
• California residents and residents of other states with privacy laws may have additional rights (access, deletion, correction). To exercise them with respect to data we hold, contact hello@calllegend.com.

We honor Do Not Track browser signals to the extent our analytics tools support them.

9. Children’s Privacy

CallLegend is not directed at individuals under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Material changes will be posted on this page. Continued use of the service after changes take effect constitutes acceptance.

11. Contact

Privacy questions or data requests:
hello@calllegend.com

HomeSwerv LLC
Northeast Ohio

Related policies of the underlying platform
Please also review:
CallFluent Privacy Policy
CallFluent Application Privacy Policy
CallFluent Terms & Conditions